Refund Policy

7-Day Refund Guarantee

We offer a 7-day refund guarantee for first-time purchases. If you are not satisfied with your EA within 7 days of purchase, you may request a full refund. This applies to your first purchase on Kuytrade only.

Eligibility Conditions

• • The refund request must be made within 7 calendar days of payment confirmation
• • This must be your first purchase on Kuytrade
• • You must not have violated the Terms of Service (e.g., redistributing EA files)
• • You must provide a reason for the refund request

How to Request a Refund

1. 1.Go to our Contact page and select “Refund Request” as the subject
2. 2.Include your account email and order ID in the message
3. 3.Explain the reason for your refund request
4. 4.Our team will review your request within 2 business days
5. 5.If approved, the refund will be processed within 5-7 business days via the original payment method

Upon Refund Approval

Once a refund is approved: your subscription will be cancelled immediately, all licenses will be revoked, any running bots will be stopped and destroyed, and you will lose access to the EA files. Your account will remain active and you may purchase again in the future.